We do hope that you are happy with your gin purchase from Inspirited, however, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the return process as simple as possible.
Personalised
We regret that we cannot accept returns on any personalised non-faulty products. Due to the bespoke nature of these products they cannot be resold. All text personalisation will be printed exactly as entered in the custom create your own Gin Creator, If you have made a spelling mistake on your order we regret to inform you that we cannot accept this as a return.
Non-Personalised
Goods must be returned unopened, sealed and in the original packaging. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser. For your protection, we recommend that you use a recorded-delivery service when returning goods. Returns refunds will be made within 30 days of item receipt.
Faulty or Damaged Goods
If you have taken delivery of a package and the contents have been damaged in transit, please retain all packaging and contact our Customer Service team within 2 days of receipt via the form below. We will refund you using the method of payment used to make the purchase. Goods must be returned unopened, sealed and in the original packaging. We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. You must use Royal Mail 2nd class signed for-delivery service when returning goods.
